Solitics incident

Subscriber triggered based ...

Minor Resolved View vendor source →

Solitics experienced a minor incident on January 6, 2025 affecting Current status by service (General Messages), lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2025, 05:07 PM UTC
Resolved
Jan 06, 2025, 07:38 PM UTC
Duration
2h 31m
Detected by Pingoru
Jan 06, 2025, 05:07 PM UTC

Affected components

Current status by service (General Messages)

Update timeline

  1. investigating Jan 06, 2025, 05:07 PM UTC

    Hi all, In the last hours Subscriber triggered based Journeys are delayed for 2 hours. Thanks for your patience on this one.

  2. resolved Jan 06, 2025, 07:38 PM UTC

    Hi all, We have identified the root cause of the issue and now Subscriber trigger based Promotions should not be delayed. Thanks for your patience on this one.