Solidgate incident

Ethoca has issue on their side. No payment processing is affected.

Major Resolved View vendor source →

Solidgate experienced a major incident on November 7, 2025 affecting Providers \ Banks \ 3rd party integrations, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2025, 02:30 PM UTC
Resolved
Nov 07, 2025, 04:12 PM UTC
Duration
1h 42m
Detected by Pingoru
Nov 07, 2025, 02:30 PM UTC

Affected components

Providers \ Banks \ 3rd party integrations

Update timeline

  1. identified Nov 07, 2025, 02:30 PM UTC

    Our third-party chargeback prevention alert provider, Ethoca, is experiencing an issue on their end. Our team is actively investigating the matter and its impact and is in communication with the provider to resolve it.

  2. resolved Nov 07, 2025, 04:12 PM UTC

    The provider has resolved the issues on their end, and all affected prevention alerts were automatically reprocessed.