Solace Outage History

Solace partial outage · 3 long-running issues View live status →

Solace had 18 outages in the last 2 years totaling 671h 14m of downtime, averaging 0.7 incidents per month.

There were 18 Solace outages since October 25, 2024 totaling 671h 14m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.solace.cloud

Minor October 20, 2026

GKE West-Europe 2 Zone B degraded

Detected by Pingoru
Oct 20, 2026, 07:12 AM UTC
Resolved
Oct 21, 2026, 01:19 AM UTC
Duration
18h 7m
Affected: GKE - Europe-West2 (London)
Timeline · 3 updates
  1. identified Oct 20, 2026, 07:12 AM UTC

    We would like to inform everyone that Google Cloud's GKE europe-west2-b zone (London region) is currently experiencing service degradation. The Production Engineering team is aware of the situation and is actively monitoring the recovery progress and any potential impact on our services. We will continue to monitor the situation closely and provide further updates as more information becomes available.

  2. monitoring Oct 20, 2026, 12:49 PM UTC

    Update: GCP europe-west2 Zone B Service Restoration The GCP europe-west2 Zone B nodes have been restored, and all affected Solace brokers have since fully recovered and are operating normally. We will continue to monitor the environment to ensure service stability.

  3. resolved Oct 21, 2026, 01:19 AM UTC

    Resolved: GCP europe-west2 Zone B Service Degradation The incident has been resolved. All affected Solace brokers have fully recovered and remain operational, with no further issues observed. We are now marking this incident as resolved and concluding active monitoring. For further details, please refer to the Google Cloud Incident Report: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj

Read the full incident report →

Minor June 16, 2026

Solace Cloud Event Portal is experiencing intermittent timeouts resulting in degraded performance

Detected by Pingoru
Jun 16, 2026, 07:50 AM UTC
Resolved
Jun 19, 2026, 10:19 PM UTC
Duration
3d 14h
Affected: Event Portal
Timeline · 4 updates
  1. investigating Jun 17, 2026, 06:40 PM UTC

    We are currently experiencing intermittent timeouts affecting the Solace Cloud Event Portal, which may result in degraded performance for some users while performing event portal functions.

  2. identified Jun 19, 2026, 03:24 PM UTC

    We have identified the root cause of this issue and are actively working on a fix. Please report any operational impacts to [email protected].

  3. resolved Jun 22, 2026, 03:24 PM UTC

    This Incident has been successfully resolved. Please contact [email protected] if you have any questions or concerns.

  4. postmortem Jun 22, 2026, 03:24 PM UTC

    The root cause of the performance degradation is due to application updates with substantial \(100\+\) event relationships creating a stampede of asynchronous graph update events that overwhelms the database. We have deployed a fix that improves graph update processing by identifying and eliminating extraneous data fetches, to alleviate database burden of these operations

Read the full incident report →

Major June 15, 2026

Timeout on EP REST API call

Detected by Pingoru
Jun 15, 2026, 07:51 AM UTC
Resolved
Jun 15, 2026, 01:39 PM UTC
Duration
5h 47m
Affected: Event Portal
Timeline · 2 updates
  1. investigating Jun 15, 2026, 01:12 PM UTC

    We are currently investigating timeouts affecting Event Portal REST API calls to determine the root cause.

  2. resolved Jun 15, 2026, 01:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 11, 2026

New services cannot be created in AKS - SouthEast Asia (Singapore)

Detected by Pingoru
Jun 11, 2026, 09:01 AM UTC
Resolved
Jun 15, 2026, 02:27 PM UTC
Duration
4d 5h
Affected: Azure - SouthEast Asia (Singapore)
Timeline · 2 updates
  1. investigating Jun 11, 2026, 09:01 AM UTC

    We are investigating an issue where new services cannot be created in AKS - SouthEast Asia (Singapore). Existing services are not impacted.

  2. resolved Jun 15, 2026, 02:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 24, 2026

Service creation issue in AKS EastUS2 (Virginia) Public Region

Detected by Pingoru
Apr 24, 2026, 08:45 AM UTC
Resolved
Apr 27, 2026, 07:07 PM UTC
Duration
3d 10h
Affected: Azure - East US 2 (Virginia)
Timeline · 4 updates
  1. investigating Apr 24, 2026, 08:45 AM UTC

    We are currently investigating Service creation failures and node scaling issues in the AKS EastUS2 (Virginia) Public Region, caused by an issue with the Kubernetes API endpoint, in collaboration with Azure support to identify the root cause and resolution.

  2. identified Apr 24, 2026, 07:49 PM UTC

    Azure engineering has determined that the root cause is a networking issue where traffic is not reaching the Kubernetes control plane, and they are actively working on a resolution.

  3. identified Apr 26, 2026, 04:45 AM UTC

    All existing services in the AKS EastUS2 (Virginia) Public Region are currently functioning normally. Service creation in this region has been temporarily disabled while we continue to work with Azure engineering on a resolution. We expect to provide a further update by Monday (EST).

  4. resolved Apr 27, 2026, 07:07 PM UTC

    Service creation in the Azure East US region was impacted due to a platform-level issue introduced by an Azure control plane deployment, affecting provisioning and scaling operations across all availability zones. Azure has fully rolled back the change and confirmed complete service restoration. Service creation functionality is now operating normally.

Read the full incident report →

Minor April 22, 2026

Micro-Integrations are currently experiencing an intermittent outage in the Solace Cloud Console

Detected by Pingoru
Apr 22, 2026, 03:06 PM UTC
Resolved
Apr 22, 2026, 03:34 PM UTC
Duration
28m
Affected: Micro Integrations
Timeline · 7 updates
  1. investigating Apr 22, 2026, 03:06 PM UTC

    We are currently investigating the issue. This outage is limited to US-Solace Cloud regions

  2. investigating Apr 22, 2026, 03:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 22, 2026, 03:21 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 22, 2026, 03:21 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 22, 2026, 03:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Apr 22, 2026, 03:34 PM UTC

    The Micro Integrations page within the Solace Cloud Console has been fully restored. This incident was localized to the console UI, please note that the underlying Micro Integrators remained operational and were not impacted during this time. If you have any further questions or require additional assistance, please reach out to [email protected].

  7. resolved Apr 22, 2026, 03:34 PM UTC

    The Micro Integrations page within the Solace Cloud Console has been fully restored. This incident was localized to the console UI, please note that the underlying Micro Integrators remained operational and were not impacted during this time. If you have any further questions or require additional assistance, please reach out to [email protected].

Read the full incident report →

Notice April 8, 2026

Intermittent Service Creation Failures in GCP US-Central-1 Region

Detected by Pingoru
Apr 08, 2026, 08:31 PM UTC
Resolved
Apr 20, 2026, 03:41 PM UTC
Duration
11d 19h
Affected: GKE - US-Central (Iowa)
Timeline · 2 updates
  1. identified Apr 08, 2026, 08:31 PM UTC

    We are experiencing Intermittent Service Creation Failures in GCP US-Central-1 Region for following service class 1. Enterprise-100 Standalone 2. Enterprise 250 3. Enterprise 250 Standalone 4. Enterprise 1K 5. Enterprise 1K Standalone Please contact [email protected] if you are impacted Solace Cloud Operations

  2. resolved Apr 20, 2026, 03:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2026

Solace Cloud Insights is experiencing delays in monitor notifications

Detected by Pingoru
Mar 26, 2026, 06:05 PM UTC
Resolved
Mar 26, 2026, 08:09 PM UTC
Duration
2h 4m
Affected: InsightsInsightsInsightsInsights
Timeline · 2 updates
  1. identified Mar 26, 2026, 06:05 PM UTC

    Datadog is currently experiencing an incident that is causing delays in monitor notifications, which is impacting alerting within Solace Cloud Insights. We are actively monitoring the situation and working with Datadog to restore normal notification delivery. For real-time updates on the Datadog incident, please refer to their status page: https://status.datadoghq.com/ If you are experiencing any issues, please contact us at [email protected]

  2. resolved Mar 26, 2026, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

Datadog US site inaccessible

Detected by Pingoru
Mar 13, 2026, 10:15 AM UTC
Resolved
Mar 13, 2026, 10:50 AM UTC
Duration
35m
Affected: Insights
Timeline · 3 updates
  1. identified Mar 13, 2026, 10:15 AM UTC

    Datadog has reported a loading issue affecting their US1 web application. Access to the Datadog website has been impacted. We are closely monitoring Datadog’s progress in resolving the issue.

  2. monitoring Mar 13, 2026, 10:23 AM UTC

    Access to Datadog has been restored. Datadog has also confirmed that a fix has been implemented. We will continue to monitor the stability of the access.

  3. resolved Mar 13, 2026, 10:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

PubSub+ Cloud SSO Login Degradation Affecting Azure AD Users

Detected by Pingoru
Oct 29, 2025, 06:04 PM UTC
Resolved
Oct 29, 2025, 07:10 PM UTC
Duration
1h 6m
Affected: Solace Cloud ConsoleSolace Cloud ConsoleSolace Cloud ConsoleSolace Cloud Console
Timeline · 3 updates
  1. identified Oct 29, 2025, 06:04 PM UTC

    The PubSub+ Cloud SSO authentication service is experiencing performance degradation affecting Azure Active Directory (Azure AD) identity provider integrations. Users authenticating through Azure AD SSO may experience extended login times, timeouts, or failed authentication attempts. Please contact [email protected] for additional support.

  2. monitoring Oct 29, 2025, 06:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2025, 07:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

We are currently experiencing Service creation issue in EKS East US1 (N.Virginia).

Detected by Pingoru
Oct 20, 2025, 02:23 PM UTC
Resolved
Oct 20, 2025, 09:22 PM UTC
Duration
6h 58m
Affected: AWS - US-East (N. Virginia)
Timeline · 3 updates
  1. investigating Oct 20, 2025, 02:23 PM UTC

    We are currently observing an impact on service creation and related operations due to an ongoing AWS outage in the US-East-1 region. Our teams are actively monitoring the situation and working closely with AWS to mitigate any effects and restore full functionality as soon as possible. All existing services remain generally operational at this time. Please contact [email protected] if you have more questions.

  2. monitoring Oct 20, 2025, 09:18 PM UTC

    Service recovery across all AWS services continues to improve in AWS US East 1. The service creation is now working.

  3. resolved Oct 20, 2025, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2025

Event Portal in Cloud Console is experiencing issues resulting in a partial outage of its search functionality.

Detected by Pingoru
Jun 04, 2025, 12:48 PM UTC
Resolved
Jun 04, 2025, 12:55 PM UTC
Duration
7m
Affected: Event Portal
Timeline · 2 updates
  1. investigating Jun 04, 2025, 12:48 PM UTC

    Event Portal in Cloud Console is experiencing issues resulting in a partial outage of its search functionality.

  2. resolved Jun 04, 2025, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 1, 2025

Public Regions in GCP is experiencing service creation issues

Detected by Pingoru
Apr 01, 2025, 05:59 PM UTC
Resolved
Apr 01, 2025, 07:07 PM UTC
Duration
1h 7m
Affected: GKE - Asia-SouthEast (Singapore)GKE - Europe-West (Belgium)GKE - Europe-West2 (London)GKE - US-Central (Iowa)GKE - US-East (N. Virginia)
Timeline · 2 updates
  1. investigating Apr 01, 2025, 05:59 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 01, 2025, 07:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2025

Service Creation Issues in Azure - Germany North (Berlin)

Detected by Pingoru
Mar 17, 2025, 01:36 PM UTC
Resolved
Mar 17, 2025, 04:38 PM UTC
Duration
3h 2m
Affected: Azure - Germany North (Berlin)
Timeline · 3 updates
  1. identified Mar 17, 2025, 01:36 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 17, 2025, 01:36 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 17, 2025, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2025

Service creation issue in AWS ap-southeast-4 (Melbourne)

Detected by Pingoru
Mar 13, 2025, 04:39 AM UTC
Resolved
Mar 13, 2025, 02:28 PM UTC
Duration
9h 48m
Affected: AWS AP-SouthEast (Melbourne)
Timeline · 3 updates
  1. investigating Mar 13, 2025, 04:39 AM UTC

    We are currently experiencing an issue with creating a service in the ap-southeast-4 region. We are actively investigating the issue.

  2. investigating Mar 13, 2025, 04:39 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 13, 2025, 02:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 7, 2025

Azure - West Europe (Netherlands) region is unavailable for service creation

Detected by Pingoru
Jan 07, 2025, 03:29 PM UTC
Resolved
Jan 09, 2025, 06:02 PM UTC
Duration
2d 2h
Affected: Azure - West Europe (Netherlands)
Timeline · 2 updates
  1. identified Jan 07, 2025, 03:29 PM UTC

    AKS - West Europe (Netherlands) region is unavailable for service creation. We are working on fixing the issues. Please use other available regions for new Service creation, contact support at [email protected] if you have any questions.

  2. resolved Jan 09, 2025, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 25, 2024

Customer login issue to PubSub+ Broker Manager

Detected by Pingoru
Oct 25, 2024, 10:47 AM UTC
Resolved
Oct 25, 2024, 12:53 PM UTC
Duration
2h 5m
Timeline · 3 updates
  1. investigating Oct 25, 2024, 10:47 AM UTC

    Some customers are reporting login issues with the PubSub+ Broker Manager. Customers can still log in to the Broker Manager UI using their SEMP admin username and password. We are currently investigating the issue.

  2. monitoring Oct 25, 2024, 12:15 PM UTC

    A fix has been implemented and we are monitoring the results. This issue seems to have affected only the US Home Cloud.

  3. resolved Oct 25, 2024, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →