Solace incident
Solace Cloud Event Portal is experiencing intermittent timeouts resulting in degraded performance
Solace experienced a minor incident on June 16, 2026 affecting Event Portal, lasting 3d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2026, 06:40 PM UTC
We are currently experiencing intermittent timeouts affecting the Solace Cloud Event Portal, which may result in degraded performance for some users while performing event portal functions.
- identified Jun 19, 2026, 03:24 PM UTC
We have identified the root cause of this issue and are actively working on a fix. Please report any operational impacts to [email protected].
- resolved Jun 22, 2026, 03:24 PM UTC
This Incident has been successfully resolved. Please contact [email protected] if you have any questions or concerns.
- postmortem Jun 22, 2026, 03:24 PM UTC
The root cause of the performance degradation is due to application updates with substantial \(100\+\) event relationships creating a stampede of asynchronous graph update events that overwhelms the database. We have deployed a fix that improves graph update processing by identifying and eliminating extraneous data fetches, to alleviate database burden of these operations