SoftwarePlant incident

Problems with the applications

Major Resolved View vendor source →

SoftwarePlant experienced a major incident on February 13, 2021 affecting BigGantt Jira Cloud App and BigPicture Jira Cloud App and 1 more component, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2021, 12:40 PM UTC
Resolved
Feb 15, 2021, 08:57 AM UTC
Duration
1d 20h
Detected by Pingoru
Feb 13, 2021, 12:40 PM UTC

Affected components

BigGantt Jira Cloud AppBigPicture Jira Cloud AppBigTemplate Jira Cloud AppBigPicture Trello Power-Up

Update timeline

  1. investigating Feb 13, 2021, 12:40 PM UTC

    We detected some problems in the applications and we are working to solve the incident. We apologize for the inconvenience.

  2. identified Feb 13, 2021, 12:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 13, 2021, 12:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 15, 2021, 08:57 AM UTC

    This incident has been resolved.