SoftwarePlant experienced a major incident on May 4, 2026 affecting BigPicture Jira Cloud App, lasting 7d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 04, 2026, 01:18 PM UTC
We are currently experiencing issues with webhooks (Jira events), which may result in a lack of data synchronization between Jira and BigPicture. Our team is actively working on resolving the problem. We will provide an update as soon as more information becomes available.
- identified May 04, 2026, 01:20 PM UTC
We are continuing to work on a fix for this issue.
- identified May 05, 2026, 10:55 AM UTC
Some Jira issues may not sync with BigPicture due to non-working webhooks. Workarounds: • Task data issues → use Resynchronize from the menu • Other issues → Clear cache ETA: 08 May (8.05)
- identified May 08, 2026, 12:21 PM UTC
Some Jira issues may not sync with BigPicture due to non-working webhooks. Workarounds: • Task data issues → use Resynchronize from the menu • Other issues → Clear cache ETA: 12 May (12.05)
- monitoring May 08, 2026, 02:40 PM UTC
We’re receiving 40% of webhooks and monitoring the rollout with Atlassian before moving to 100%.
- monitoring May 11, 2026, 06:23 AM UTC
We’re receiving 70% of webhooks and monitoring the rollout with Atlassian before moving to 100%.
- monitoring May 11, 2026, 10:25 AM UTC
We’re receiving 80% of webhooks and monitoring the rollout with Atlassian before moving to 100%.
- monitoring May 11, 2026, 11:14 AM UTC
We’re receiving 90% of webhooks and will gradually increment this further till 100%
- monitoring May 11, 2026, 01:19 PM UTC
We are now receiving all webhooks. We’re continuing to monitor the system closely to ensure everything is working as expected.
- resolved May 12, 2026, 06:34 AM UTC
This incident has been resolved.