SoftwarePlant incident

Application outage

Critical Resolved View vendor source →

SoftwarePlant experienced a critical incident on August 31, 2021 affecting BigGantt Jira Cloud App and BigPicture Jira Cloud App, lasting 21h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 10:03 AM UTC
Resolved
Sep 01, 2021, 07:37 AM UTC
Duration
21h 33m
Detected by Pingoru
Aug 31, 2021, 10:03 AM UTC

Affected components

BigGantt Jira Cloud AppBigPicture Jira Cloud App

Update timeline

  1. identified Aug 31, 2021, 10:03 AM UTC

    We have identified a disruption in the service due to sudden changes in Atlassian Connect REST API. We are already working to mitigate the issue. We apologise for the inconvenience. In order to track progress on the resolution please see the ticket below: https://jira.softwareplant.com/browse/ONE-38248

  2. identified Aug 31, 2021, 10:07 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 31, 2021, 10:11 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 31, 2021, 10:32 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Sep 01, 2021, 07:37 AM UTC

    This incident has been resolved.