SoftwarePlant incident

Application Outage

Critical Resolved View vendor source →

SoftwarePlant experienced a critical incident on August 23, 2022 affecting BigGantt Jira Cloud App and BigPicture Jira Cloud App and 1 more component, lasting 18h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2022, 12:57 PM UTC
Resolved
Aug 24, 2022, 07:39 AM UTC
Duration
18h 41m
Detected by Pingoru
Aug 23, 2022, 12:57 PM UTC

Affected components

BigGantt Jira Cloud AppBigPicture Jira Cloud AppBigTemplate Jira Cloud AppBigPicture Trello Power-Up

Update timeline

  1. identified Aug 23, 2022, 12:57 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 23, 2022, 01:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 23, 2022, 01:31 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 24, 2022, 07:39 AM UTC

    This incident has been resolved.