SoftwarePlant incident

Delay in sending emails from Jira

Minor Resolved View vendor source →

SoftwarePlant experienced a minor incident on July 1, 2021 affecting Jira, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2021, 07:35 AM UTC
Resolved
Jul 03, 2021, 09:49 AM UTC
Duration
2d 2h
Detected by Pingoru
Jul 01, 2021, 07:35 AM UTC

Affected components

Jira

Update timeline

  1. investigating Jul 01, 2021, 07:35 AM UTC

    We are sorry to announce that we observe a delay in sending emails from our Jira and Support portal to customers. We are investigating the issue.

  2. identified Jul 01, 2021, 10:45 AM UTC

    We have identified a cause of this problem and the queued emails are getting resend.

  3. identified Jul 01, 2021, 02:16 PM UTC

    Some emails has still not got delivered. We continue in implementing the fix for it.

  4. monitoring Jul 02, 2021, 07:00 AM UTC

    All pending e-mails should be delivered by now. We are monitoring if the issue will emerge again.

  5. resolved Jul 03, 2021, 09:49 AM UTC

    This incident has been resolved.