Soda incident

Resolved: Delayed background processing on Soda Cloud EU

Minor Resolved View vendor source →

Soda experienced a minor incident on December 15, 2025 affecting Cloud and Cloud - EU, lasting 239d 20h. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 09:30 PM UTC
Resolved
Aug 12, 2026, 05:33 PM UTC
Duration
239d 20h
Detected by Pingoru
Dec 15, 2025, 09:30 PM UTC

Affected components

CloudCloud - EU

Update timeline

  1. investigating Dec 16, 2025, 08:22 AM UTC

    Background processing on Soda Cloud EU was impaired between approximately 21:30 UTC on December 15 and 07:20 UTC on December 16. Impact: Scan result processing was delayed during this window. The Soda Cloud application remained accessible throughout. Resolution: Our team identified and resolved the issue. All systems are now operating normally and the message backlog has been cleared. Next steps: We are conducting a root cause analysis to prevent similar issues in the future. We apologize for any inconvenience. If you have questions, please contact our support team.