SocketLabs incident

BGP / Connectivity Issues

Minor Resolved

SocketLabs experienced a minor incident on May 16, 2026, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 10:53 AM UTC
Resolved
May 16, 2026, 01:15 PM UTC
Duration
2h 21m
Detected by Pingoru
May 16, 2026, 10:53 AM UTC

Update timeline

  1. investigating May 16, 2026, 10:53 AM UTC

    We are currently investigating connectivity issues with an upstream provider.

  2. identified May 16, 2026, 12:50 PM UTC

    We have identified a BGP issue affecting SocketLabs traffic, and have escalated with our upstream provider. To assist with mitigation, we have temporarily shifted the IP addresses of the following endpoints: SMTP API: smtp.socketlabs.com (20.237.111.4) Injection API: inject.socketlabs.com, inject-cx.socketlabs.com (52.170.174.53)

  3. identified May 16, 2026, 01:11 PM UTC

    Connectivity to SocketLabs Portal and Identity have been restored. We are continuing to work on mitigation efforts for all affected services.

  4. monitoring May 16, 2026, 01:14 PM UTC

    All components are now operational.

  5. resolved May 18, 2026, 03:42 AM UTC