SOCaaS experienced a critical incident on October 21, 2025 affecting SOCaaS Portal, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
SOCaaS Portal
Update timeline
- investigating Oct 21, 2025, 01:23 PM UTC
We are currently investigating this issue.
- identified Oct 21, 2025, 01:24 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 21, 2025, 04:39 PM UTC
Due to an issue in the physical datacenter, the SOCaaS Portal was temporarily not accessible. Services are now recovering and the Portal is accessible. We apologize for any inconvenience this may cause.