SOCaaS had 5 outages in the last 2 years totaling 2h 59m of downtime — averaging 0.2 incidents per month.
There were 5 SOCaaS outages since May 29, 2025 totaling 2h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our team is aware of an issue affecting the Portal’s ability to load and is currently investigating the root cause. We apologize for any inconvenience and appreciate your understanding as we work to resolve it.
This incident has been resolved.
The team has detected an issue where the Portal is not able to load. We are currently looking into the root cause. Apologies for any inconvenience and thank you for your patience.
This incident has been resolved.
An internal configuration error may have temporarily prevented some customers (with EMS FortiClient monitoring) accessing some pages on SOCaaS portal. The issue was resolved within one hour of detection. We apologize for any inconvenience this may have caused.
Between the evening of October 05, 2025, and the morning of October 06, 2025 (PST), the SOCaaS portal experienced intermittent inaccessibility due to a backend system issue. No customer data was lost during this time. We apologize for any inconvenience this may have caused. For questions or concerns, please submit a service request through the SOCaaS portal.
Due to an issue with a backend infrastructure component within the data center, the SOCaaS portal was temporarily inaccessible during the evening of August 28, 2025 Pacific Standard Time (PST). Several Fortinet services including SOCaaS were affected. Please note that no data was lost during this period. We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns, please do not hesitate to submit a service request on the SOCaaS portal.