Snapsheet incident

Issue Identified - AWS Outage

Critical Resolved View vendor source →

Snapsheet experienced a critical incident on December 7, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:30 PM UTC
Resolved
Dec 07, 2021, 04:30 PM UTC
Duration
—
Detected by Pingoru
Dec 07, 2021, 04:30 PM UTC

Update timeline

  1. resolved Jan 24, 2022, 04:26 PM UTC

    Summary of Issue: - Time/Date Issue Identified --> On Tuesday 12/7/21 at 10:30am CT - Description of Issue --> Snapsheet became aware that AWS experienced an outage which in turn caused an issue with the Snapsheet Claims Management System. Pages are loading slowly and some users may not be able to access the Claims Management System. - Next Steps --> Snapsheet is actively monitoring this situation and will post subsequent updates as new information becomes available. AWS hasn't shared when this issue will be resolved, yet. Resolution Reached: - The morning of 12/8/21, AWS announced the issue was fully resolved.