Snapsheet experienced a major incident on February 8, 2022 affecting US, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
US
Update timeline
- identified Feb 08, 2022, 04:38 PM UTC
Summary of Issue - Time/Date Issue Identified --> Tuesday 2/8 at 8:09am CT - Description of Issue --> When trying to access Snapsheet Claims, some users may encounter a blank screen and/or the page(s) load slowly. - Next Steps --> Snapsheet is actively addressing this matter and is preparing a fix for the issue. Snapsheet will provide updates as new details become available.
- monitoring Feb 08, 2022, 05:54 PM UTC
Snapsheet deployed a fix and is monitoring the situation.
- resolved Feb 08, 2022, 08:38 PM UTC
This issue has been resolved and we're terribly sorry for the issue.