Snapsheet incident
Photos/Documents Not Appearing in "Photos and Documents" Section of Claim File
Snapsheet experienced a notice incident on May 5, 2022 affecting US, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2022, 07:04 PM UTC
Summary of Issue: Time/Date Issue Identified --> On Thursday 5/5 at 9:18am CT Description of Issue --> Upon initially visiting the "Photos and Documents" section of the claim file, photos/documents aren't appearing in the default view. Workaround --> In the "Photos and Documents" section, if you change the view by clicking on the square icon that is below the "Download" button and off to the right, you should be able to view the photos/docs. Also, photos/docs could potentially be available in the exposure within the "Photos and Docs" tab. Next Steps --> Snapsheet is preparing a fix and planning on deploying the fix, today. Resolution Reached --> At approximately 4:40pm CT the fix was deployed to the impacted environments.
- resolved May 05, 2022, 10:19 PM UTC
This incident has been resolved.