Snapsheet incident

Details Not Appearing in Claim File's "History" Section

Snapsheet experienced a notice incident on June 2, 2022 affecting US, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started: Jun 02, 2022, 02:18 PM UTC
Resolved: Jun 02, 2022, 05:57 PM UTC
Duration: 3h 39m
Detected by Pingoru: Jun 02, 2022, 02:18 PM UTC

Affected components

Update timeline

investigating Jun 02, 2022, 02:18 PM UTC

Summary of Issue: Time/Date Issue Identified --> Thursday 6/2 at 7:53am CT Description of Issue --> Upon visiting a claim file's "History" section, details aren't appearing in the default "Claim History" view. Workaround --> If you visit the exposure's "History" section, you could see the entries for notes, etc. Next Steps --> Snapsheet is actively investigating this matter and we'll share another update ASAP. We're terribly sorry for the issue. Resolution Reached --> At approximately 12:40pm CT the fix was deployed to the impacted environments.
resolved Jun 02, 2022, 05:57 PM UTC

This incident has been resolved.