Snapsheet experienced a minor incident on July 20, 2023 affecting US, lasting 3d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2023, 09:50 PM UTC
We are seeing an increased error rate for SMS delivery. We are currently investigating and will provide additional updates once available.
- monitoring Jul 21, 2023, 02:04 AM UTC
We continue to work with our vendor, who has identified the issue and pushed a fix to resolve the issues with SMS delivery. We will continue to monitor the situation and provide any updates as needed.
- monitoring Jul 21, 2023, 06:32 PM UTC
We continue to see a small number of SMS delivery failures. We are continuing to engage with our SMS vendor to determine the resolution.
- resolved Jul 24, 2023, 02:14 PM UTC
Our SMS provider has updated us stating this has been resolved. We will continue to monitor and provide any updates if there is a change.