SnapLogic Outage History

Started Jul 24, 2026, 12:00 PM UTC· resolved Jul 24, 2026, 05:26 PM UTC

1. investigating Jul 24, 2026, 12:00 PM UTC

   Start time: 4:00 AM PST A few customers have reported unable to login in the SnapLogic Platform UI. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way ([email protected]) Please open a support ticket with our Support team by emailing [email protected] with any questions or concerns. Next update: Jul 24th 6:00 AM PST

2. monitoring Jul 24, 2026, 12:42 PM UTC

   Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next Update : 09:00AM PST

3. resolved Jul 24, 2026, 05:26 PM UTC

   Resolution Status: Resolved End Time: 4:15 AM PST No login issues observed. Monitoring confirms stable operation across the affected scope. Customers requiring operational review may coordinate directly with support.

Read the full incident report →

Started Apr 17, 2026, 05:02 PM UTC· resolved Apr 17, 2026, 08:15 PM UTC

1. investigating Apr 17, 2026, 05:02 PM UTC

   Start time: April 17th 3:15 AM PST We are currently investigating latency in pipeline preparation and execution time for a few customers that is occurring on the SnapLogic platform in the US region. Our team is investigating this behavior with the highest priority, dedicating all resources to resolve the issue as quickly as possible. We will update this incident with our progress. Please open a support ticket with our Support team by emailing [email protected] with any questions or concerns. Next update: April 17th 12:00 PM PST

2. investigating Apr 17, 2026, 06:23 PM UTC

   Start time: April 17th 3:15 AM PST We are currently investigating latency in pipeline preparation and execution time for a few customers that is occurring on the SnapLogic platform in the US region. Our team is currently on a bridge and has identified several remediation options. We are testing all available options before moving forward with performing any changes. Please open a support ticket with our Support team by emailing [email protected] with any questions or concerns. Next update: April 17th 12:00 PM PST

3. monitoring Apr 17, 2026, 06:57 PM UTC

   Last Updated: 11:23 AM PST We have implemented remediation steps to address the pipeline preparation issues. Performance indicators are trending toward baseline levels, and no additional services have been impacted. We are maintaining heightened monitoring to confirm sustained stability. Next update by 1:00 PM PST

4. resolved Apr 17, 2026, 08:15 PM UTC

   Resolved Status: Resolved End Time: 11:30 AM PST Performance has returned to expected baseline levels.Monitoring confirms stable operation across the affected scope. We will maintain elevated observation as a precautionary measure. Customers requiring operational review may coordinate directly with support.

Read the full incident report →

Started Mar 02, 2026, 02:21 PM UTC· resolved Mar 13, 2026, 07:00 PM UTC

1. investigating Mar 02, 2026, 02:21 PM UTC

   Start Time: 6:10AM PST We are investigating an issue affecting the Logging in to the US region. Customers may experience elevated latency or intermittent processing delays. Next update by: 7:30AM PST

2. monitoring Mar 02, 2026, 02:39 PM UTC

   Mitigation Update: Status: Monitoring Remediation steps have been implemented to address performance degradation in US region. We have achieved recovery and performance indicators are trending toward baseline levels with no additional services have been impacted. We are maintaining heightened monitoring to confirm sustained stability, and will investigate the root cause upon full recovery. Next update by 7:30 AM PST.

3. monitoring Mar 02, 2026, 06:04 PM UTC

   Mitigation Update: Status: Monitoring Remediation steps have been implemented to address performance degradation in US region. Performance indicators are trending toward baseline levels, and no additional services have been impacted. We are maintaining heightened monitoring to confirm sustained stability. Next update by 1:00 PM PST.

4. monitoring Mar 02, 2026, 09:04 PM UTC

   Mitigation Update: Status: Monitoring Remediation steps have been implemented to address the performance degradation in the US region. Performance indicators are trending toward baseline levels, and no additional services have been impacted. We are maintaining heightened monitoring to confirm sustained stability. Next update by 3:00 PM PST.

5. monitoring Mar 03, 2026, 01:52 AM UTC

   Mitigation Update: Status: Monitoring Remediation steps have been implemented to address the performance degradation in the US region. Performance indicators are trending toward baseline levels, and no additional services have been impacted. We are maintaining heightened monitoring to confirm sustained stability.

6. monitoring Mar 03, 2026, 05:01 AM UTC

   Mitigation Update: Status: Monitoring Remediation steps have been implemented to address the performance degradation in the US region. Performance indicators are at baseline levels, and no additional services have been impacted. We are maintaining heightened monitoring to confirm sustained stability.

7. monitoring Mar 03, 2026, 02:13 PM UTC

   Start Time: March 3rd - 6:00AM PST We are investigating an issue affecting the Logging in and API calls to the US region Customers may experience elevated latency or intermittent processing delays. Next update by: 7:30AM PST

8. investigating Mar 03, 2026, 02:20 PM UTC

   We are currently investigating this issue.

9. investigating Mar 03, 2026, 03:08 PM UTC

   Start Time: March 3rd - 6:00AM PST We sincerely apologize for the ongoing issues and any inconvenience they may have caused. Our team is actively working to resolve the situation as quickly as possible. We fully understand your concerns about stability and want to assure you that we’ve been carefully addressing the recent issues to ensure the platform is completely restored and operating smoothly again. Next update by 8:30 AM PST.

10. monitoring Mar 03, 2026, 04:37 PM UTC

    Recovery in Progress Status: Monitoring We have identified an API contributing to elevated traffic during peak periods, which led to disruption of certain production workloads in the US region. Remediation actions have been implemented to mitigate the impact. The SnapLogic platform is currently stable and performance metrics are trending back toward established baselines. A permanent patch is in development and will be deployed shortly. We are also evaluating additional safeguards to further strengthen platform resilience. Recovery progress continues to be validated against standard performance baselines. Further updates will be provided as improvements are completed. Next update by 9:30 PM PST.

11. monitoring Mar 03, 2026, 08:21 PM UTC

    Scheduled Rollback – March 3, 2026 To ensure continued platform stability, we will perform a rollback of the 4.44 release today: March 3, 2026 12:15 PM – 8:00 PM PST (8:15 PM GMT – 4:00 AM GMT) This rollback will be executed using a rolling restart methodology to preserve overall system availability. Scope: - All Snaplexes updated to v4.44 (February release) - Reverting to v4.43 GA (main-37094, November release) - North America-hosted Control Plane - Reverting from v4.44 to v4.43.2 (January release) What to Expect: - No impact for customers currently running Snaplex version 4.43.x - No planned downtime, except for customers with single-node Snaplexes (node restart required) - Actively running pipelines will complete prior to node restart - Temporary interruptions may occur for new pipeline executions during individual node restarts - Active user sessions will be logged out during restart and may immediately log back in Hourly progress updates will be provided. Next update by: 1:15PM PST

12. monitoring Mar 03, 2026, 09:11 PM UTC

    Scheduled Rollback – March 3, 2026 March 3, 2026 Started at 12:15 PM PST and is in Progress Status Update: The rollback to version 4.43 GA is progressing as planned. We have successfully downgraded 60% of Groundplexes with no issues identified. All nodes are restarting as expected, including those with active tasks. Once Groundplexes are complete, we will begin the rollback of Cloudplexes. Platform availability remains stable. What to Expect No impact for customers currently running Snaplex version 4.43.x No planned downtime, except for customers running single node snaplex on version 4.44.0.1 Actively running pipelines will complete prior to node restart Temporary interruptions may occur for new pipeline executions during individual node restarts Active user sessions will be logged out during restart and may immediately log back in Hourly progress updates will be provided.

13. monitoring Mar 03, 2026, 10:16 PM UTC

    Scheduled Rollback – March 3, 2026 March 3, 2026 Started at 12:15 PM PST and is in Progress Status Update: The rollback continues to proceed ahead of schedule. We have now successfully reverted 86% of Groundplexes to version 4.43 GA. System performance remains stable with no issues identified during the rolling restarts. What to Expect No impact for customers currently running Snaplex version 4.43.x No planned downtime, except for customers running single node snaplex on version 4.44.0.1 Actively running pipelines will complete prior to node restart Temporary interruptions may occur for new pipeline executions during individual node restarts Active user sessions will be logged out during restart and may immediately log back in Hourly progress updates will be provided.

14. monitoring Mar 03, 2026, 11:13 PM UTC

    Scheduled Rollback – March 3, 2026 Started at 12:15 PM PST and is in Progress Status Update: The rollback is nearing completion for the data plane, with 90% of all nodes successfully reverted to version 4.43 GA. This includes 99% of Groundplexes and 81% of Cloudplexes. All systems remain stable as the final rolling restarts proceed, and we continue to see no impact on service availability What to Expect No impact for customers currently running Snaplex version 4.43.x No planned downtime, except for customers running single node snaplex on version 4.44.0.1 Actively running pipelines will complete prior to node restart Temporary interruptions may occur for new pipeline executions during individual node restarts Active user sessions will be logged out during restart and may immediately log back in Hourly progress updates will be provided.

15. monitoring Mar 04, 2026, 12:19 AM UTC

    Monitoring Scheduled Rollback – March 3, 2026 Started at 12:15 PM PST and is in Progress Status Update: A platform degradation was identified at 4:03 PM PST, but following immediate stabilization efforts and a database leader election, the system began recovering at 4:12 PM PST. The data plane rollback is nearly finished, with 96% of Cloudplexes and 98% of Groundplexes successfully reverted. We are proceeding with the final stages of the rollback. What to Expect No impact for customers currently running Snaplex version 4.43.x No planned downtime, except for customers running single node snaplex on version 4.44.0.1 Actively running pipelines will complete prior to node restart Temporary interruptions may occur for new pipeline executions during individual node restarts Active user sessions will be logged out during restart and may immediately log back in Hourly progress updates will be provided.

16. monitoring Mar 04, 2026, 01:21 AM UTC

    Scheduled Rollback – March 3, 2026 Started at 12:15 PM PST and is in Progress Update : 5:20 PM PST Status Update: The platform has fully recovered from the connection-related degradation identified earlier this afternoon, and all systems are performing normally. The data plane rollback is nearly finished, with 99% of Groundplexes and 96% of Cloudplexes successfully reverted to version 4.43 GA. We began the control plane rollback at 5:15 PM PST, which is expected to take approximately 2 hours and 25 minutes. Upon login, customers may see a warning stating 'Snap Pack Catalog is deprecated.' This is an expected side effect of the version change and can be safely ignored as it does not impact operations. However, to prevent version mismatches and potential pipeline issues, please ensure any nodes still running version 4.44.x are manually restarted. Support and CSM teams are currently reaching out to customers with pending restarts to assist with this process. Hourly progress updates will be provided.

17. monitoring Mar 04, 2026, 02:21 AM UTC

    Scheduled Rollback – March 3, 2026 Started at 12:15 PM PST and is in Progress Update : 6:20 PM PST Status Update: The control plane rollback is currently in progress and proceeding without issue. However, due to unexpected latency with GitHub, a key component of our process, the rollback is running approximately 25 minutes slower than anticipated. As a result, the estimated completion time for the rollback has been moved from 7:40 PM PST to 8:05 PM PST. Please note that until the rollback is fully complete, the Snaplex label in the Monitor may still display "4.44." However, you can verify the rollback by checking the build number and version, which should correctly reflect the reverted version (main-37094) in Manager>>Snaplexes>>settings>>version Following the successful recovery from earlier today, we continue to see high completion rates for the data plane rollback. Support and CSM teams are actively working with the remaining customers who have not yet restarted their nodes to ensure they are successfully reverted to version 4.43 GA and to prevent any potential version mismatches Hourly progress updates will be provided.

18. monitoring Mar 04, 2026, 03:19 AM UTC

    Scheduled Rollback – March 3, 2026 Started at 12:15 PM PST and is in Progress Update : 7:20 PM PST Status Update: The control plane rollback deployment encountered a timeout and failure due to the previously reported GitHub latency. This occurred just before the top of the hour, coinciding with a period of peak traffic on the control plane. To ensure a stable and successful transition, our engineering team elected to restart the deployment after the peak period concluded, and it was successfully re-initiated at 7:02 PM PST. This delay has further extended our estimated completion window. We now anticipate the full control plane rollback to be finalized by 9:45 PM PST. We continue to monitor all systems closely and will provide our next status update at the conclusion of the deployment Hourly progress updates will be provided.

19. monitoring Mar 04, 2026, 04:17 AM UTC

    Scheduled Rollback – March 3, 2026 Started at 12:15 PM PST and is in Progress Update : 8:20 PM PST Status Update: The control plane rollback deployment is proceeding steadily following its restart earlier this evening. Our engineering teams have not identified any further issues, and the deployment is currently on track to reach full completion by 9:45 PM PST. We will provide a final status update once the transition is finalized.

20. monitoring Mar 04, 2026, 05:46 AM UTC

    Scheduled Rollback – March 3, 2026 Started at 12:15 PM PST Completed at 9:30 PM PST The rollback is complete. All systems are now running on the targeted stable versions (Snaplex: main-37094 - 4.43 GA (Recommended); Control Plane: 4.43.2.0). We have transitioned to a 24/7 hands on monitoring phase to closely track traffic and performance patterns. This heightened surveillance will remain in place for the following weeks to guarantee long-term stability.

21. investigating Mar 04, 2026, 04:11 PM UTC

    Production available but materially degraded Status: Investigating Start Time: 8:05AM PST We are investigating performance degradation affecting Log in and API calls in US region. Customers may experience elevated latency or intermittent processing delays. Next update by: 9:30AM PST

22. monitoring Mar 04, 2026, 05:10 PM UTC

    Mitigation Update: Status: Monitoring Last Updated: 9:10 AM PST Remediation steps have been implemented to address performance degradation in US region. We have achieved partial recovery and performance indicators are trending toward baseline levels with no additional services have been impacted. We are maintaining heightened monitoring to confirm sustained stability, and will investigate the root cause upon full recovery. Next update by 10:30 AM PST.

23. monitoring Mar 04, 2026, 06:42 PM UTC

    Mitigation Update Status: Monitoring Last Updated: 10:10 AM PST Status Update: Platform performance has recovered and key indicators are trending back toward baseline levels. Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls. While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause. We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: 12:00 AM PST

24. monitoring Mar 04, 2026, 11:16 PM UTC

    Mitigation Update Status: Monitoring Last Updated: 3:00 PM PST Status Update: Platform performance has recovered and key indicators back towards baseline levels. Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls. While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause. We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. This incident will remain open until a complete and verified resolution has been delivered.

25. monitoring Mar 05, 2026, 02:10 PM UTC

    Start Time: 6:00AM PST We are investigating an issue affecting the Logging in to the US region. Customers may experience elevated latency or intermittent processing delays. Next update by: 7:30AM PST

26. investigating Mar 05, 2026, 02:13 PM UTC

    We are currently investigating this issue.

27. monitoring Mar 05, 2026, 02:50 PM UTC

    Mitigation Update Status: Monitoring Recovery Time: 6:45 AM PST Last Updated: 6:50 AM PST Status Update: Platform performance has recovered and key indicators back towards baseline levels. Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls. While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause. We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. This incident will remain open until a complete and verified resolution has been delivered. Next update by: 8 AM PST

28. monitoring Mar 05, 2026, 04:01 PM UTC

    Mitigation Update Status: Monitoring Status Update: Platform performance has been recovered and key indicators are trending back toward baseline levels. Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls. While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause. We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: 11:00 AM PST

29. monitoring Mar 05, 2026, 07:09 PM UTC

    Status Update: Platform performance has recovered and key indicators are trending back toward baseline levels. Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls. While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause. We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation. We will continue updating our progress toward resolving this intermittent issue on the SnapLogic US control plane within this trust incident. Platform degradation still causes intermittent disruption to our login UI and task execution. We performed several corrective actions that temporarily alleviated the issue. Once the issue is fully resolved, we will mark this incident as resolved. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: 2:00 PM PST

30. monitoring Mar 05, 2026, 10:08 PM UTC

    Status Update: Platform performance has recovered and key indicators are trending back toward baseline levels. Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls. While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause. We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation. We will continue updating our progress toward resolving this intermittent issue on the SnapLogic US control plane within this trust incident. Platform degradation still causes intermittent disruption to our login UI and task execution. We performed several corrective actions that temporarily alleviated the issue. Once the issue is fully resolved, we will mark this incident as resolved. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: 5:00 PM PST

31. monitoring Mar 06, 2026, 01:47 AM UTC

    Status Update: Platform performance has recovered and key indicators are trending back toward baseline levels. Engineering teams remain actively engaged and are continuing to investigate intermittent spikes observed across different API calls. While the system is currently operating normally, we are maintaining heightened monitoring to ensure stability and identify the underlying cause. We understand the importance of reliable platform performance and appreciate your patience as we continue this investigation. We will have all hands on deck on Friday, March 6, from 5:00 a.m. to 7:00 a.m. PST. We will continue updating our progress toward resolving this intermittent issue on the SnapLogic US control plane within this trust incident. Platform degradation still causes intermittent disruption to our login UI and task execution. We performed several corrective actions that temporarily alleviated the issue. Once the issue is fully resolved, we will mark this incident as resolved. Next update: March 6 6:15 AM PST

32. monitoring Mar 06, 2026, 02:17 PM UTC

    Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. We recognize the operational dependency our customers place on this platform and appreciate your partnership during remediation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: 10:00 AM PST

33. monitoring Mar 06, 2026, 09:10 PM UTC

    Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. We recognize the operational dependency our customers place on this platform and appreciate your partnership during remediation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: 5:00 PM PST

34. monitoring Mar 07, 2026, 01:02 AM UTC

    Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: March 7th 12:00 PM PST

35. monitoring Mar 07, 2026, 07:55 PM UTC

    Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: March 7th 5:00 PM PST

36. monitoring Mar 08, 2026, 02:09 AM UTC

    Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: March 8th 12:00 PM PST

37. monitoring Mar 08, 2026, 07:01 PM UTC

    Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: March 8th 5:00 PM PST

38. monitoring Mar 09, 2026, 12:37 AM UTC

    Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: March 9th 12:00 PM PST

39. monitoring Mar 09, 2026, 07:47 PM UTC

    Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: March 9th 5:00 PM PST

40. monitoring Mar 10, 2026, 01:48 AM UTC

    Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: March 10th 12:00 PM PST

41. monitoring Mar 10, 2026, 08:15 PM UTC

    Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: March 10th 5:00 PM PST

42. monitoring Mar 11, 2026, 11:03 PM UTC

    Status Update: All services are operating within normal performance thresholds, and validation confirms stable operation. If you experience any issues, please report them to Support so they can be reviewed as part of the ongoing analysis. Next update: March 12th 5:00 PM PST

43. resolved Mar 13, 2026, 07:00 PM UTC

    End Time : March 12th 2026 5:00PM PST The issue impacting production workloads in US region has been fully resolved. As of March 5th at 9:05 PM PST, there have been no further disruptions after corrective actions were performed on the Control Plane. All services are operating within normal performance thresholds, and validation confirms stable operation. We recognize the operational dependency our customers place on this platform and appreciate your partnership during remediation.

Read the full incident report →

Started Feb 24, 2026, 08:17 AM UTC· resolved Feb 24, 2026, 11:30 AM UTC

1. investigating Feb 24, 2026, 08:17 AM UTC

   We have been alerted to issues affecting the SnapLogic platform. Our team is actively investigating the causes of the issue. The following platform services are affected: - UI/Pipeline Development

2. monitoring Feb 24, 2026, 10:01 AM UTC

   Performance has been restored to normal. Our monitoring of the US Control Plane of the SnapLogic platform is ongoing. Please open a support ticket with our Support team by emailing [email protected] with any questions or concerns.

3. resolved Feb 24, 2026, 11:30 AM UTC

   We have fully resolved the issue impacting production workloads in the US region. All services are now operating within normal performance thresholds. We recognize the operational dependency you place on our platform and appreciate your patience during the remediation process. Our teams continue to monitor system health and remain available for direct coordination should you require an additional review.

Read the full incident report →

Started Feb 23, 2026, 05:19 PM UTC· resolved Feb 23, 2026, 10:01 PM UTC

1. investigating Feb 23, 2026, 05:19 PM UTC

   Start Time (PST): 9:00 AM PST We are investigating a critical service disruption impacting production workloads in the US region. Customers may experience slowness . At this time, impact is limited to impacted logging into UI. Senior engineering leadership is actively engaged, and remediation efforts are underway. We will provide the next update no later than 10:30AM PST For customers operating mission critical workloads, your designated support channels remain available for direct coordination.

2. investigating Feb 23, 2026, 05:46 PM UTC

   We are continuing to investigate this issue.

3. investigating Feb 23, 2026, 05:47 PM UTC

   We are continuing to investigate this issue.

4. investigating Feb 23, 2026, 06:15 PM UTC

   We are continuing to investigate this issue.

5. investigating Feb 23, 2026, 06:36 PM UTC

   Start Time (PST): 10:30 AM PST Our team has been working on the critical production disruption that has impacted the SnapLogic platform. At present, the login UI and tasks are now operating as expected and the platform is now stable. We will share a detailed incident summary, including corrective and preventative measures We remain on heightened alert and are monitoring the platform to ensure stability. We will provide the next update no later than 12:00AM PST

6. investigating Feb 23, 2026, 06:36 PM UTC

   We are continuing to investigate this issue.

7. monitoring Feb 23, 2026, 08:22 PM UTC

   Last Updated: 12:15 PM PST We have worked with all customers who were on the Snaplex 4.44 GA version to transition them to the patched version released on Friday. All systems are stable at this point. We are currently in a state of heightened monitoring to ensure sustained recovery and stability. The next update will be provided by 1:30 PM PST.

8. monitoring Feb 23, 2026, 08:22 PM UTC

   We are continuing to monitor for any further issues.

9. resolved Feb 23, 2026, 10:01 PM UTC

   Resolution Status: Resolved We have fully resolved the issue impacting production workloads in the US region. All services are now operating within normal performance thresholds. We recognize the operational dependency you place on our platform and appreciate your patience during the remediation process. Our teams continue to monitor system health and remain available for direct coordination should you require an additional review.

Read the full incident report →

Started Nov 18, 2025, 12:07 PM UTC· resolved Nov 18, 2025, 08:01 PM UTC

1. investigating Nov 18, 2025, 12:07 PM UTC

   We are currently investigating this issue.

2. investigating Nov 18, 2025, 12:13 PM UTC

   We are currently working with the Cloudflare vendor regarding an issue that seems to be impacting only the login. We are actively investigating this and will provide an update as soon as possible. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

3. investigating Nov 18, 2025, 12:43 PM UTC

   We are continuing to investigate this issue.

4. monitoring Nov 18, 2025, 02:40 PM UTC

   Cloudflare has restored service and we are seeing UI Login is working as expected. Continuing to monitor.

5. resolved Nov 18, 2025, 08:01 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 24, 2025, 09:53 PM UTC· resolved Sep 25, 2025, 02:03 PM UTC

1. investigating Sep 24, 2025, 09:53 PM UTC

   We are currently investigating this issue.

2. monitoring Sep 24, 2025, 10:49 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 25, 2025, 02:03 PM UTC

   This incident has been resolved.

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Started Aug 18, 2025, 05:19 PM UTC· resolved Aug 18, 2025, 08:28 PM UTC

1. investigating Aug 18, 2025, 05:19 PM UTC

   We’ve been made aware of slowness in the SnapLogic Platform, that is impacting pipeline preparation from ground nodes. Our team is actively investigating. Iif you notice any unusual behavior, please reach out to support through the usual channels ([email protected]).

2. monitoring Aug 18, 2025, 06:39 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 18, 2025, 08:28 PM UTC

   This incident has been resolved.

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Started Jun 02, 2025, 06:10 PM UTC· resolved Jun 02, 2025, 09:25 PM UTC

1. investigating Jun 02, 2025, 06:10 PM UTC

   We have observed on the Snaplogic EMEA control plane that when logging in, users will receive the error "Error occurred while initializing Pipeline schema" Try again later Internal Server Error. Snaplogic is working on resolving the issue as soon as possible with the highest priority . Please contact our Support team at [email protected] with any concerns.

2. monitoring Jun 02, 2025, 06:35 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Jun 02, 2025, 06:35 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Jun 02, 2025, 09:25 PM UTC

   This incident has been resolved.

Read the full incident report →