Smarty Outage History
Smarty is up right nowSmarty had 7 outages in the last 2 years totaling 207h 52m of downtime — averaging 0.3 incidents per month.
There were 7 Smarty outages since July 18, 2025 totaling 207h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
API Certificate Chain Updated — Older Runtimes May Need Trust Store Update
Timeline · 1 update
US [Address] Autocomplete Pro API went offline briefly in one datacenter
Affected: US East 1
Timeline · 1 update
- resolved Mar 16, 2026, 10:35 PM UTC
Around 22:00 UTC the US [Address] Autocomplete Pro API service in one of our datacenters went offline due to a misconfiguration. The problem was quickly identified and rectified. All other datacenters were unaffected.
Intermittent 503 Errors for US Street [Address] API
Affected: US East 1US West 1US Central 1US South 1
Timeline · 3 updates
- investigating Mar 06, 2026, 05:59 PM UTC
We are currently investigating an increase in 503 Service Unavailable errors. We will provide an update as soon as more information is available.
- monitoring Mar 06, 2026, 09:16 PM UTC
The issue has been identified and we are currently monitoring overall system health.
- resolved Mar 10, 2026, 03:58 PM UTC
The issue has been resolved. A small number of nodes experienced large memory consumption which resulted in a few 503 errors being returned. This has been resolved and measures have been put in place to mitigate this in the future. Additional alerts and monitors have also been put in place.
US Extract API briefly returned incorrect HTTP status code
Timeline · 1 update
- resolved Feb 18, 2026, 12:40 AM UTC
Around 19:15 UTC an incorrect configuration was deploy to our US Extract API service. The problem was quickly detected and reverted.
Intermittent HTTP 5xx Errors Returned by US Street API and US Zip Code API
Timeline · 2 updates
- monitoring Nov 27, 2025, 12:32 AM UTC
We've identified an issue affecting one of our redundant facilities. As a precaution, it has been taken out of active rotation while we investigate.
- resolved Dec 01, 2025, 05:07 PM UTC
This incident has been resolved.
Intermittent failures with Google login (oauth) integration
Timeline · 1 update
- resolved Jul 18, 2025, 04:25 PM UTC
We have become aware that Google services have been exhibiting some intermittent failures. As a result, anyone using "Login with Google" to access their account dashboard on our website may also experience a failure to login. When Google is able to resolve the issues they are having, the login will continue to work as normal. In the meantime, if you have created a username and password, you should be able to use those to login.