Smarty incident

Intermittent HTTP 5xx Errors Returned by US Street API and US Zip Code API

Notice Resolved View vendor source →

Smarty experienced a notice incident on October 30, 2025 affecting US East 1 and US West 1 and 1 more component, lasting 16h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 10:36 PM UTC
Resolved
Oct 31, 2025, 03:35 PM UTC
Duration
16h 59m
Detected by Pingoru
Oct 30, 2025, 10:36 PM UTC

Affected components

US East 1US West 1US Central 1US East 1US West 1US Central 1

Update timeline

  1. monitoring Oct 30, 2025, 10:36 PM UTC

    During a routine data deployment, we noticed a brief spike in 5xx error responses. Systems have since stabilized, and we're investigating the root cause to confirm the issue is fully resolved and to prevent similar behavior in future deployments.

  2. resolved Nov 04, 2025, 03:35 PM UTC

    This incident has been resolved.