Smarty incident

Account Management Portal - Login

Critical Resolved View vendor source →

Smarty experienced a critical incident on September 10, 2026 affecting Account Management Portal, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 08:14 PM UTC
Resolved
Sep 10, 2026, 10:37 PM UTC
Duration
2h 23m
Detected by Pingoru
Sep 10, 2026, 08:14 PM UTC

Affected components

Account Management Portal

Update timeline

  1. investigating Sep 10, 2026, 08:14 PM UTC

    We are currently investigating Login issues and hope to have a resolution shortly. Product APIs are unaffected and fully operational.

  2. investigating Sep 10, 2026, 08:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 10, 2026, 08:18 PM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 10, 2026, 10:37 PM UTC

    The issue has been resolved. The only service that was affected was the Account Management Portal. This incident did NOT affect production traffic to our APIs (address verification, autocomplete, geocoding, etc.)