Smarty incident
Intermittent legacy domain name configuration failure
Smarty experienced a minor incident on February 7, 2020 affecting US West 1 and US Central 1, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Feb 07, 2020, 04:16 PM UTC
A small number of customers were affected by a deployment to a single facility wherein the configuration did not contain all legacy domain names for various services. For example, the official domain name for the US Street API service is: https://us-street.api.smartystreets.com/ An older (legacy) domain name for the same service is: https://api.smartystreets.com Further, this same issue touches a handful of other services including: us-extract.api.smartystreets.com (legacy: extract-beta.api.smartystreets.com) us-autocomplete.api.smartystreets.com (legacy: autocomplete.api.smartystreets.com) The issue was manifest from 9:00 AM Eastern Time until 10:15 AM Eastern Time, at which time the configuration was rolled back pending review. Further, various automated tools which conduct systems test are being updated to verify legacy domain name compatibility.