Smarty incident

Website outage

Minor Resolved View vendor source →

Smarty experienced a minor incident on March 25, 2021 affecting Account Management Portal and Public Website, lasting 4h 49m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2021, 03:12 PM UTC
Resolved
Mar 25, 2021, 08:02 PM UTC
Duration
4h 49m
Detected by Pingoru
Mar 25, 2021, 03:12 PM UTC

Affected components

Account Management PortalPublic Website

Update timeline

  1. identified Mar 25, 2021, 03:12 PM UTC

    Our website is currently down. We are working to resolve the problem as quickly as possible. Our API services are unaffected..

  2. monitoring Mar 25, 2021, 03:51 PM UTC

    The problem is related to third-party DNS issues. We have implemented a temporary change which bypasses the failing DNS.

  3. monitoring Mar 25, 2021, 03:53 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Mar 25, 2021, 04:37 PM UTC

    All systems are operational. We are still monitoring.

  5. resolved Mar 25, 2021, 08:02 PM UTC

    This issue has been resolved.