Smarty incident

Intermittent errors on legacy US Autocomplete API service

Notice Resolved View vendor source →

Smarty experienced a notice incident on October 5, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2022, 10:15 PM UTC
Resolved
Oct 05, 2022, 10:15 PM UTC
Duration
—
Detected by Pingoru
Oct 05, 2022, 10:15 PM UTC

Update timeline

  1. resolved Oct 05, 2022, 10:15 PM UTC

    The deprecated US Autocomplete API service underwent the process of termination over the course of yesterday and today. During the process, a few intermittent 503 responses were reported from customer who were still using the old address for calling the API. The address has been updated to send traffic to the US Autocomplete Pro API service. The update process for one of the loadbalancers handling that transition was out of sync. The problem was identified and remedied.