Smarty incident

International Street API intermittent connectivity

Minor Resolved View vendor source →

Smarty experienced a minor incident on October 25, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2022, 08:51 PM UTC
Resolved
Oct 25, 2022, 08:24 PM UTC
Duration
—
Detected by Pingoru
Oct 25, 2022, 08:51 PM UTC

Update timeline

  1. resolved Oct 25, 2022, 08:51 PM UTC

    During the night the International Street API service had intermittent connectivity problems. We believe we have identified the problem and implemented a fix.

  2. postmortem Oct 25, 2022, 09:38 PM UTC

    A new version of International Street API was inadvertently released which had an issue causing a health check failure after multiple hours of time, which caused traffic to direct away from the instance. The health check monitor did not completely restart the affected system, resulting in the failure remaining indefinitely. The version was corrected and the health check monitor is being updated to mitigate future recurrences.