Smarty incident

DNS Update

Notice Resolved View vendor source →

Smarty experienced a notice incident on March 21, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2023, 08:15 PM UTC
Resolved
Mar 21, 2023, 03:00 PM UTC
Duration
—
Detected by Pingoru
Mar 21, 2023, 08:15 PM UTC

Update timeline

  1. resolved Mar 21, 2023, 08:15 PM UTC

    A new IP address was introduced into our infrastructure for one of our facilities and a previous IP address was phased out of use. Part of this process involved updating DNS records. All appropriate records were updated with the exception of several legacy hostnames, which were overlooked. This resulted in a few users seeing intermittent request failures when requests resolved to the previous IP address. This only affected one of our facilities. All other facilities maintained full accessibility. The aforementioned hostnames have now been updated.