Smartsheet incident

Errors with Dynamic Views with a report source

Minor Resolved View vendor source →

Smartsheet experienced a minor incident on June 23, 2025 affecting Dynamic View, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 08:19 PM UTC
Resolved
Jun 24, 2025, 12:03 AM UTC
Duration
3h 43m
Detected by Pingoru
Jun 23, 2025, 08:19 PM UTC

Affected components

Dynamic View

Update timeline

  1. investigating Jun 23, 2025, 08:19 PM UTC

    We are currently investigating some customer reports of receiving a "Bad Request" error when accessing Dynamic Views that have a report source. We will continue to provide frequent updates as we work towards resolution.

  2. monitoring Jun 23, 2025, 08:58 PM UTC

    A fix has been implemented and we are monitoring to ensure continued stability of this feature.

  3. resolved Jun 24, 2025, 12:03 AM UTC

    This incident has been resolved.

  4. postmortem Jun 25, 2025, 05:21 AM UTC

    Starting at 1:04 PM PT on June 23rd, 2025, some customers reported that they were seeing a "Bad Request" error when accessing Dynamic Views that have a report source. Our investigations revealed that the issue was stemming from an internal service deployment and we rolled back the deployment. The service fully recovered at 2:14 PM PT.