Smartsheet incident

Loading delays and errors with sheets, dashboards, reports and workspaces

Minor Resolved View vendor source →

Smartsheet experienced a minor incident on December 18, 2024 affecting Sheets and Reports and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 05:30 PM UTC
Resolved
Dec 18, 2024, 05:41 PM UTC
Duration
11m
Detected by Pingoru
Dec 18, 2024, 05:30 PM UTC

Affected components

SheetsReportsDashboards

Update timeline

  1. investigating Dec 18, 2024, 05:30 PM UTC

    We are currently investigating reports that some customers are experiencing load errors with reports, sheets, and dashboards in Smartsheet. We will continue to provide frequent updates as we work towards resolution.

  2. resolved Dec 18, 2024, 05:41 PM UTC

    The issue has been identified and a fix has been implemented.

  3. postmortem Dec 19, 2024, 12:42 AM UTC

    Between approximately 8:50 a.m. PST and 9:04 a.m. PST, some users experienced delays when trying to access newly created assets, such as projects, sheets, and workspaces. While these assets were created successfully, they were not immediately accessible and, in some cases, took up to 10 minutes to appear. This issue occurred due to a temporary data synchronization delay, which was fully resolved by 9:04 a.m. PST.