Smartsheet experienced a major incident on January 15, 2025 affecting Sheets and Reports and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2025, 07:24 PM UTC
We are investigating some customer reports of permissions errors after creating new assets. We will continue to provide frequent updates as we work towards resolution.
- monitoring Jan 15, 2025, 07:24 PM UTC
We received some customer reports of permissions errors after creating new assets between 10:20am and 11:15am Pacific Time. The errors are no longer occurring, and we are monitoring the stability of the application.
- resolved Jan 15, 2025, 09:24 PM UTC
This incident has been resolved.
- postmortem Jan 16, 2025, 04:04 AM UTC
Between approximately 10:00 a.m. PST and 11:12 a.m. PST, some users experienced delays and failures when accessing newly created assets. This issue occurred due to a temporary data synchronization delay caused by maintenance activities. The delay was fully resolved by 11:12 a.m. PST.