Smartsheet experienced a major incident on January 17, 2025 affecting Smartsheet Login and Single Sign On ( Company Credentials ) and 1 more component, lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
Smartsheet LoginSingle Sign On ( Company Credentials )SheetsFormsReportsDashboards
Update timeline
- investigating Jan 17, 2025, 10:19 PM UTC
We are investigating some customer reports of Smartsheet being slow and/or failing to load. We will continue to provide frequent updates as we work towards resolution.
- resolved Jan 17, 2025, 10:22 PM UTC
Resolved - This incident has been resolved.
- postmortem Jan 18, 2025, 12:39 AM UTC
> At 1:57pm PST an infrastructure configuration change caused issues with access to the application. The issue was promptly identified and resolved by 2:18pm PST. During that time, users may have experienced slow load times or failures when trying to load the Smartsheet application.