Smartsheet experienced a minor incident on January 17, 2025 affecting In-App Chat, lasting 4h 22m. The incident has been resolved; the full update timeline is below.
Affected components
In-App Chat
Update timeline
- investigating Jan 17, 2025, 06:26 PM UTC
We received some customer reports of the in-app Contact Support chat showing a delay in responding. For immediate help, please navigate to https://help.smartsheet.com/contact to submit a case.
- investigating Jan 17, 2025, 07:04 PM UTC
We are continuing to investigate an issue with our Support Chatbot service provider.
- resolved Jan 17, 2025, 10:48 PM UTC
This incident has been resolved.