Smartsheet incident

Temporary Authentication Outage

Notice Resolved View vendor source →

Smartsheet experienced a notice incident on January 18, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2025, 05:03 AM UTC
Resolved
Jan 18, 2025, 12:30 AM UTC
Duration
—
Detected by Pingoru
Jan 18, 2025, 05:03 AM UTC

Update timeline

  1. resolved Jan 18, 2025, 05:03 AM UTC

    Between 4:25 pm and 4:30 pm PST, some users experienced errors signing in or signing up to Smartsheet via the web app and API due to a database maintenance upgrade. Users who were already signed in were not affected, and full login/signup functionality was restored when the maintenance work completed.