Smartsheet experienced a major incident on January 23, 2025 affecting Sheets and Forms and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2025, 09:36 PM UTC
We received some customer reports of permissions errors after creating new assets between (Entertimeframe) Pacific Time. The errors are no longer occurring, and we are monitoring the stability of the application
- investigating Jan 23, 2025, 09:36 PM UTC
We are continuing to investigate this issue.
- resolved Jan 23, 2025, 10:39 PM UTC
We received some customer reports of permissions errors after creating new assets between 1:12pm to 2:33pm. The errors are no longer occurring, and we are monitoring the stability of the application.
- postmortem Jan 23, 2025, 11:21 PM UTC
At 1:12pm PST a few large customers made a configuration change in their applications which caused db replication delay and prevented all Smartsheet users from creating and viewing sheets, forms, reports, and/or dashboards. The issue was promptly identified and resolved by 2:33pm PST. During that time, users were unable to access sheets, forms, reports, and/or dashboards in Smartsheet.