Smartsheet incident

Users may experience issues Log in and opening assets

Major Resolved View vendor source →

Smartsheet experienced a major incident on January 28, 2025 affecting Smartsheet Login and Single Sign On ( Company Credentials ) and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 12:35 AM UTC
Resolved
Jan 28, 2025, 02:55 AM UTC
Duration
2h 19m
Detected by Pingoru
Jan 28, 2025, 12:35 AM UTC

Affected components

Smartsheet LoginSingle Sign On ( Company Credentials )SheetsReportsDashboards

Update timeline

  1. investigating Jan 28, 2025, 01:05 AM UTC

    Users may experience issues Log in and opening assets. Our team is actively investigating this issue and working to identify the root cause. We apologize for any inconvenience this may cause and appreciate your patience as we work toward a resolution.

  2. monitoring Jan 28, 2025, 01:21 AM UTC

    A fix has been implemented and we are monitoring to ensure continued stability of this feature.

  3. resolved Jan 28, 2025, 02:55 AM UTC

    This incident has been resolved.