Smartsheet incident

Workflows are currently Delayed & Some Sheets Not Loading

Minor Resolved View vendor source →

Smartsheet experienced a minor incident on March 20, 2025 affecting In App Workflows, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2025, 02:55 PM UTC
Resolved
Mar 20, 2025, 03:56 PM UTC
Duration
1h 1m
Detected by Pingoru
Mar 20, 2025, 02:55 PM UTC

Affected components

In App Workflows

Update timeline

  1. investigating Mar 20, 2025, 02:55 PM UTC

    We have identified an issue causing automated workflows to be delayed and some sheets not opening and we are taking action to resolve.

  2. resolved Mar 20, 2025, 03:56 PM UTC

    This incident has been resolved.

  3. postmortem Mar 25, 2025, 02:29 PM UTC

    We experienced workflow processing delays starting at 10:23 AM ET due to a system issue. Our team took corrective actions, and by 12:04 PM ET, workflows were running normally again. All systems are now fully operational.