Smartsheet incident
Investigating Workflow Automation and Search delays and errors loading Sheets
Smartsheet experienced a minor incident on March 27, 2025 affecting In App Workflows and Sheets and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2025, 02:57 PM UTC
We are currently investigating some customer reports of Workflow Automation delays and errors loading Sheets. We will continue to provide frequent updates as we work towards resolution.
- identified Mar 27, 2025, 03:18 PM UTC
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.
- monitoring Mar 27, 2025, 03:38 PM UTC
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
- resolved Mar 27, 2025, 06:03 PM UTC
This incident has been resolved.
- postmortem Mar 27, 2025, 06:06 PM UTC
Due to some timeout issues some customers were seeing delays in automated workflows starting at 11:26 GMT. The root cause was determined and resolved by additional cpu resources.