Smartsheet experienced a minor incident on April 3, 2025 affecting Sheets and Reports and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2025, 10:22 PM UTC
We are investigating some customer reports of intermittent app connectivity with Smartsheet assets. We will continue to provide frequent updates as we work towards resolution.
- monitoring Apr 03, 2025, 10:46 PM UTC
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.
- resolved Apr 04, 2025, 12:46 AM UTC
This incident has been resolved.
- postmortem Apr 07, 2025, 09:48 PM UTC
On Thursday, April 3rd at 3:00 PM PDT, we began experiencing connectivity issues around accessing sheets, reports, and dashboards. The team rolled back recently-made infrastructure configuration changes, which resolved the connectivity issues by 3:30 PM PDT.