Smartsheet experienced a major incident on April 21, 2025 affecting Dashboards, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboards
Update timeline
- investigating Apr 21, 2025, 09:45 PM UTC
We have identified an issue where users may experience intermittent failures loading dashboards. Users can try to refresh the dashboard to resolve these issues. We will provide an update when more information is available.
- identified Apr 21, 2025, 09:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 21, 2025, 10:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2025, 02:29 AM UTC
This incident has been resolved.