Smartsheet incident
Delays in Workflow Automation and Sheet Access
Smartsheet experienced a major incident on April 24, 2025 affecting In App Workflows and Bridge by Smartsheet and 1 more component, lasting 4h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2025, 02:59 PM UTC
We have identified an incident where some users may experience intermittent issues with workflows and sheet interactions, including sheets not saving or loading as expected. This may impact the ability to trigger or complete automated processes. We are actively investigating and will provide an update as soon as more information becomes available.
- investigating Apr 24, 2025, 03:14 PM UTC
We are continuing to investigate this issue.
- investigating Apr 24, 2025, 03:36 PM UTC
We are continuing to investigate this issue.
- investigating Apr 24, 2025, 04:27 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 24, 2025, 05:34 PM UTC
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
- resolved Apr 24, 2025, 07:59 PM UTC
This incident has been resolved
- postmortem Apr 30, 2025, 07:35 PM UTC
On Thursday, April 24th at 6:37 AM PDT, we began experiencing delays in workflow automations executing. This resulted in increased latency and errors when trying to load sheets. The team investigated and resolved the issues by 12 PM PDT.