Smartsheet incident

Smartsheet access issues and unexpected errors

Major Resolved View vendor source →

Smartsheet experienced a major incident on April 30, 2025 affecting Email Notifications and REST API and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 05:37 AM UTC
Resolved
Apr 30, 2025, 08:34 AM UTC
Duration
2h 56m
Detected by Pingoru
Apr 30, 2025, 05:37 AM UTC

Affected components

Email NotificationsREST APICalendarSmartsheet LoginIn App WorkflowsAdmin CenterData ShuttleSingle Sign On ( Company Credentials )Control CenterIn App Notifications

Update timeline

  1. investigating Apr 30, 2025, 05:37 AM UTC

    We are currently investigating some customer reports of issues and unexpected errors while logging in to the app, accessing assets, and navigating the site. We will continue to provide frequent updates as we work towards resolution.

  2. identified Apr 30, 2025, 05:57 AM UTC

    We have identified mitigations for the issue and are taking action to resolve. The service is beginning to recover and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

  3. monitoring Apr 30, 2025, 06:24 AM UTC

    A fix has been implemented and we are monitoring to ensure continued stability of this feature.

  4. resolved Apr 30, 2025, 08:34 AM UTC

    This incident has been resolved

  5. postmortem Apr 30, 2025, 08:58 AM UTC

    Starting at 10:15 PM Pacific Time on April 29th, 2025, some users experienced unexpected errors when logging in, navigating the application, or using the premium apps and API. Our engineering teams identified an issue with our load balancers and took mitigative action. The service fully recovered at 11:20 PM.