SmartPass had 12 outages in the last 2 years totaling 10h 2m of downtime — averaging 0.5 incidents per month.
There were 12 SmartPass outages since September 15, 2025 totaling 10h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
We've identified an issue with editing Classes. Syncs from external partners are delays, and manual edits are rejected. We're working on resolving the issue.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We have identified an issue with our Redis cache, which resulted in errors in live updates, hall pass creation, and login. We have applied a fix and are monitoring as systems come back online.
This incident has been resolved.
Type: Incident Duration: 19 minutes Affected Components: iOS App, Website Feb 6, 13:02:59 GMT+0 - Investigating - We are currently investigating this incident. Feb 6, 13:22:25 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 52 minutes Affected Components: Website Feb 3, 18:37:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 3, 18:46:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 3, 21:30:01 GMT+0 - Resolved - This incident has been resolved. Our upstream provider has resolved the issue.
Type: Incident Duration: 58 minutes Affected Components: Website Jan 29, 13:53:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 29, 14:50:40 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Affected Components: iOS App, Website Jan 12, 14:54:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 12, 15:18:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 16 minutes Affected Components: iOS App, Website Jan 8, 19:30:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 8, 19:42:03 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 8, 20:31:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Scheduled passes may not trigger on time. Jan 8, 20:45:40 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 13 minutes Affected Components: iOS App, Website Nov 10, 14:51:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 10, 16:04:22 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 8 minutes Affected Components: Website, iOS App Oct 22, 17:43:00 GMT+0 - Investigating - Users are experiencing errors when accessing SmartPass Oct 22, 17:51:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 28 minutes Affected Components: Website Oct 14, 17:34:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 14, 17:59:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 14, 18:02:31 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 48 minutes Affected Components: Website, iOS App Sep 16, 14:50:00 GMT+0 - Investigating - We are currently investigating reports of errors when logging in using the Google integration. Sep 16, 15:22:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 16, 15:38:21 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Affected Components: Website Sep 15, 21:42:00 GMT+0 - Resolved - This incident has been resolved. Sep 15, 22:42:00 GMT+0 - Resolved - This incident has been resolved.