SmartPass had 11 outages in the last 2 years totaling 6m of downtime — averaging 0.5 incidents per month.
There were 11 SmartPass outages since September 15, 2025 totaling 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue with our Redis cache, which resulted in errors in live updates, hall pass creation, and login. We have applied a fix and are monitoring as systems come back online.
This incident has been resolved.
Type: Incident Duration: 19 minutes Affected Components: iOS App, Website Feb 6, 13:02:59 GMT+0 - Investigating - We are currently investigating this incident. Feb 6, 13:22:25 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 52 minutes Affected Components: Website Feb 3, 18:37:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 3, 18:46:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 3, 21:30:01 GMT+0 - Resolved - This incident has been resolved. Our upstream provider has resolved the issue.
Type: Incident Duration: 58 minutes Affected Components: Website Jan 29, 13:53:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 29, 14:50:40 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Affected Components: iOS App, Website Jan 12, 14:54:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 12, 15:18:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 16 minutes Affected Components: iOS App, Website Jan 8, 19:30:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 8, 19:42:03 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 8, 20:31:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Scheduled passes may not trigger on time. Jan 8, 20:45:40 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 13 minutes Affected Components: iOS App, Website Nov 10, 14:51:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 10, 16:04:22 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 8 minutes Affected Components: Website, iOS App Oct 22, 17:43:00 GMT+0 - Investigating - Users are experiencing errors when accessing SmartPass Oct 22, 17:51:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 28 minutes Affected Components: Website Oct 14, 17:34:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 14, 17:59:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 14, 18:02:31 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 48 minutes Affected Components: Website, iOS App Sep 16, 14:50:00 GMT+0 - Investigating - We are currently investigating reports of errors when logging in using the Google integration. Sep 16, 15:22:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 16, 15:38:21 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Affected Components: Website Sep 15, 21:42:00 GMT+0 - Resolved - This incident has been resolved. Sep 15, 22:42:00 GMT+0 - Resolved - This incident has been resolved.