Smartling Outage History

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Smartling had 30 outages in the last 2 years totaling 116h 59m of downtime — averaging 1.2 incidents per month.

There were 30 Smartling outages since June 18, 2024 totaling 116h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.smartling.com

Minor May 27, 2026

Investigating reports of issues with content asignments

Detected by Pingoru
May 27, 2026, 10:51 PM UTC
Resolved
May 27, 2026, 11:41 PM UTC
Duration
49m
Affected: Dashboard & Translator Workbench
Timeline · 3 updates
  1. investigating May 27, 2026, 10:51 PM UTC

    We are currently investigating reports of issues with content asignments

  2. monitoring May 27, 2026, 11:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2026, 11:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 8, 2026

Elevated API Errors

Detected by Pingoru
May 08, 2026, 12:18 AM UTC
Resolved
May 08, 2026, 04:09 AM UTC
Duration
3h 50m
Affected: REST APIDashboard & Translator Workbench
Timeline · 3 updates
  1. investigating May 08, 2026, 12:18 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring May 08, 2026, 01:13 AM UTC

    There is an ongoing AWS outage impacting some of the services. Our platform and APIs remain fully operational and stable. We're keeping a close eye on the situation as AWS work through recovery.

  3. resolved May 08, 2026, 04:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 27, 2026

Dashboard performance degradation

Detected by Pingoru
Apr 27, 2026, 10:36 AM UTC
Resolved
Apr 27, 2026, 04:44 PM UTC
Duration
6h 7m
Affected: REST APIDashboard & Translator Workbench
Timeline · 3 updates
  1. investigating Apr 27, 2026, 10:36 AM UTC

    Our Engineering team is currently investigating intermittent performance degradations to the Smartling translation platform and API. We will provide more information as it becomes available. Global Delivery Network services remain operational.

  2. monitoring Apr 27, 2026, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 27, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 19, 2026

File Published Callback Processing Delays

Detected by Pingoru
Feb 19, 2026, 03:45 PM UTC
Resolved
Feb 19, 2026, 05:53 PM UTC
Duration
2h 7m
Timeline · 4 updates
  1. investigating Feb 19, 2026, 03:45 PM UTC

    We are currently investigating delays in processing file published callbacks and webhooks.

  2. identified Feb 19, 2026, 04:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 19, 2026, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 19, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 17, 2026

Possible delays in jobs authorizaiton and processing

Detected by Pingoru
Feb 17, 2026, 01:03 PM UTC
Resolved
Feb 17, 2026, 11:10 PM UTC
Duration
10h 7m
Affected: Dashboard & Translator Workbench
Timeline · 3 updates
  1. investigating Feb 17, 2026, 01:03 PM UTC

    We are currently investigating possible delays in jobs authorizaiton and processing

  2. monitoring Feb 17, 2026, 10:26 PM UTC

    Fix is applied, we're monitoring queue processing

  3. resolved Feb 17, 2026, 11:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2026

Investigating Translation Workbench Access Issues

Detected by Pingoru
Feb 10, 2026, 09:36 PM UTC
Resolved
Feb 11, 2026, 12:46 AM UTC
Duration
3h 10m
Affected: Dashboard & Translator Workbench
Timeline · 3 updates
  1. investigating Feb 10, 2026, 09:36 PM UTC

    We are currently investigating reports of users experiencing difficulty accessing the Translation Workbench.

  2. monitoring Feb 10, 2026, 10:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 11, 2026, 12:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 9, 2026

GitHub Connector may experience increased latency

Detected by Pingoru
Feb 09, 2026, 04:46 PM UTC
Resolved
Feb 10, 2026, 03:41 AM UTC
Duration
10h 55m
Timeline · 3 updates
  1. identified Feb 09, 2026, 04:46 PM UTC

    Due to a disruption on GitHub’s side, the GitHub Connector may experience increased latency in deliveries and request processing. Dashboard, Smartling API, Global Delivery Network services remain operational.

  2. monitoring Feb 09, 2026, 11:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 10, 2026, 03:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 21, 2025

Data Processing Delays - Github connector affected

Detected by Pingoru
Nov 21, 2025, 10:15 AM UTC
Resolved
Nov 21, 2025, 01:25 PM UTC
Duration
3h 9m
Timeline · 4 updates
  1. identified Nov 21, 2025, 10:15 AM UTC

    Our data processing is running behind due to an issue on GitHub’s side. No data has been lost, and the system should catch up shortly.

  2. monitoring Nov 21, 2025, 10:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 21, 2025, 11:00 AM UTC

    All affected systems are up and running. We are monitoring associated systems.

  4. resolved Nov 21, 2025, 01:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 2, 2025

Performance issue with Jobs related functionality

Detected by Pingoru
Nov 02, 2025, 01:58 PM UTC
Resolved
Nov 02, 2025, 02:31 PM UTC
Duration
32m
Affected: Dashboard & Translator Workbench
Timeline · 4 updates
  1. investigating Nov 02, 2025, 01:58 PM UTC

    We are currently investigating reports of performance issue with Jobs related functionality

  2. investigating Nov 02, 2025, 01:58 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 02, 2025, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 02, 2025, 02:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 28, 2025

Elevated TM Management API Errors

Detected by Pingoru
Oct 28, 2025, 08:44 PM UTC
Resolved
Oct 28, 2025, 11:55 PM UTC
Duration
3h 10m
Timeline · 3 updates
  1. investigating Oct 28, 2025, 08:44 PM UTC

    We’re experiencing a higher rate of TM Management API errors and are actively investigating the issue.

  2. monitoring Oct 28, 2025, 08:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2025, 11:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 24, 2025

Investigating Data Processing Delays

Detected by Pingoru
Oct 24, 2025, 04:59 PM UTC
Resolved
Oct 24, 2025, 09:18 PM UTC
Duration
4h 18m
Affected: REST APIDashboard & Translator Workbench
Timeline · 5 updates
  1. investigating Oct 24, 2025, 04:59 PM UTC

    We are currently investigating delays in data processing. Our team is actively working on resolving the issue. We will provide more information as it becomes available. Global Delivery Network services remain operational.

  2. identified Oct 24, 2025, 05:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 24, 2025, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 24, 2025, 05:57 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 24, 2025, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2025

There may be delays in the MT translation

Detected by Pingoru
Oct 15, 2025, 10:35 AM UTC
Resolved
Oct 15, 2025, 03:28 PM UTC
Duration
4h 52m
Timeline · 3 updates
  1. investigating Oct 15, 2025, 10:35 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 15, 2025, 02:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 15, 2025, 03:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 13, 2025

Delays in callbacks delivery

Detected by Pingoru
Oct 13, 2025, 02:27 PM UTC
Resolved
Oct 13, 2025, 05:30 PM UTC
Duration
3h 3m
Timeline · 4 updates
  1. investigating Oct 13, 2025, 02:27 PM UTC

    We're currently investigating delays in callback delivery. There might be a delay in delivering published content through integrations.

  2. identified Oct 13, 2025, 03:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 13, 2025, 04:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 13, 2025, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 17, 2025

GitHub Connector Delivery Delays Due to API Issues

Detected by Pingoru
Jun 17, 2025, 07:53 PM UTC
Resolved
Jun 17, 2025, 08:11 PM UTC
Duration
18m
Timeline · 2 updates
  1. monitoring Jun 17, 2025, 07:53 PM UTC

    Delivery via the GitHub connector is currently delayed due to issues with the GitHub API. Our team is actively monitoring the situation and will provide updates as they become available.

  2. resolved Jun 17, 2025, 08:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2025

Elevated error rates on Google Translate API.

Detected by Pingoru
Jun 12, 2025, 07:25 PM UTC
Resolved
Jun 13, 2025, 12:31 AM UTC
Duration
5h 5m
Timeline · 3 updates
  1. investigating Jun 12, 2025, 07:25 PM UTC

    We're currently seeing elevated error rates with the Google Translate API. Our engineering team is investigating the issue.

  2. monitoring Jun 12, 2025, 08:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 13, 2025, 12:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 27, 2025

We're currently investigating delays in callbacks for published files

Detected by Pingoru
May 27, 2025, 03:28 PM UTC
Resolved
May 28, 2025, 02:32 AM UTC
Duration
11h 3m
Timeline · 2 updates
  1. investigating May 27, 2025, 03:28 PM UTC

    We're currently investigating delays in callbacks for published files. There might be a delay in delivering published content through integrations.

  2. resolved May 28, 2025, 02:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 21, 2025

GitHub Connector processing delays

Detected by Pingoru
May 21, 2025, 07:25 PM UTC
Resolved
May 21, 2025, 08:52 PM UTC
Duration
1h 26m
Timeline · 3 updates
  1. investigating May 21, 2025, 07:25 PM UTC

    We’re currently investigating processing delays with the GitHub connector.

  2. monitoring May 21, 2025, 08:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 21, 2025, 08:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 13, 2025

Errors rendering custom reports

Detected by Pingoru
May 13, 2025, 01:36 PM UTC
Resolved
May 13, 2025, 04:45 PM UTC
Duration
3h 8m
Affected: Dashboard & Translator Workbench
Timeline · 3 updates
  1. investigating May 13, 2025, 01:36 PM UTC

    We are currently investigating reports of errors for custom reports

  2. identified May 13, 2025, 03:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 13, 2025, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 24, 2025

Delays in MT using Google Translate API V2.

Detected by Pingoru
Apr 24, 2025, 03:50 PM UTC
Resolved
Apr 24, 2025, 05:19 PM UTC
Duration
1h 29m
Timeline · 3 updates
  1. investigating Apr 24, 2025, 03:50 PM UTC

    We are experiencing issues with the Google Translate API V2. The engineering team is investigating an issue

  2. monitoring Apr 24, 2025, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2025, 05:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2025

Data Processing Delays - TMX import Affected

Detected by Pingoru
Apr 17, 2025, 06:14 PM UTC
Resolved
Apr 18, 2025, 11:24 AM UTC
Duration
17h 10m
Affected: Dashboard & Translator Workbench
Timeline · 2 updates
  1. identified Apr 17, 2025, 06:14 PM UTC

    We're experiencing delays in processing TMX imports. The engineering team is currently working to resolve the issue.

  2. resolved Apr 18, 2025, 11:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2025

Delays with Microsoft (MT) translations

Detected by Pingoru
Feb 26, 2025, 10:47 AM UTC
Resolved
Feb 26, 2025, 05:57 PM UTC
Duration
7h 9m
Timeline · 3 updates
  1. investigating Feb 26, 2025, 10:47 AM UTC

    Our Engineering team is currently investigating delays with Microsoft (MT) translations.

  2. monitoring Feb 26, 2025, 03:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 26, 2025, 05:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 23, 2024

investigating delays with Google AutoML (MT) translations.

Detected by Pingoru
Dec 23, 2024, 04:21 PM UTC
Resolved
Dec 23, 2024, 10:34 PM UTC
Duration
6h 12m
Affected: Dashboard & Translator Workbench
Timeline · 3 updates
  1. investigating Dec 23, 2024, 04:21 PM UTC

    We are currently investigating delays with Google AutoML (MT) translations.

  2. monitoring Dec 23, 2024, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 23, 2024, 10:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 12, 2024

Delays in the Google AutoML MT processing

Detected by Pingoru
Dec 12, 2024, 01:53 PM UTC
Resolved
Dec 12, 2024, 06:35 PM UTC
Duration
4h 41m
Affected: Dashboard & Translator Workbench
Timeline · 3 updates
  1. investigating Dec 12, 2024, 01:53 PM UTC

    We are currently investigating delays in the Google AutoML MT processing.

  2. identified Dec 12, 2024, 04:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 12, 2024, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2024

We are currently investigating delays in the delivery of callbacks

Detected by Pingoru
Dec 05, 2024, 07:55 PM UTC
Resolved
Dec 05, 2024, 10:11 PM UTC
Duration
2h 15m
Timeline · 4 updates
  1. investigating Dec 05, 2024, 07:55 PM UTC

    We are looking into delays in delivering callbacks.

  2. identified Dec 05, 2024, 08:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 05, 2024, 08:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 05, 2024, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 25, 2024

Investigating reports of error messages on vendors' jobs dashboards

Detected by Pingoru
Nov 25, 2024, 03:39 PM UTC
Resolved
Nov 25, 2024, 04:18 PM UTC
Duration
39m
Affected: Dashboard & Translator Workbench
Timeline · 4 updates
  1. investigating Nov 25, 2024, 03:39 PM UTC

    We are currently investigating reports of error messages on vendors' jobs dashboards

  2. identified Nov 25, 2024, 03:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2024, 03:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2024, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →