Smartling incident

Delays in reporting data

Notice Resolved View vendor source →

Smartling experienced a notice incident on May 19, 2023, lasting 5h 13m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2023, 07:38 PM UTC
Resolved
May 20, 2023, 12:52 AM UTC
Duration
5h 13m
Detected by Pingoru
May 19, 2023, 07:38 PM UTC

Update timeline

  1. investigating May 19, 2023, 07:38 PM UTC

    We are currently investigating delays in the data processing for the following reports: File Uploads, SmartMatch, and WordCount. Platform functionality, excluding reporting is not affected.

  2. identified May 19, 2023, 08:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 19, 2023, 11:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 20, 2023, 12:52 AM UTC

    This incident has been resolved.