Smartling incident

Elevated errors from Google AutoML Machine Translation Provider

Notice Resolved View vendor source →

Smartling experienced a notice incident on July 30, 2024, lasting 3d 3h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 03:40 PM UTC
Resolved
Aug 02, 2024, 07:07 PM UTC
Duration
3d 3h
Detected by Pingoru
Jul 30, 2024, 03:40 PM UTC

Update timeline

  1. investigating Jul 30, 2024, 03:40 PM UTC

    We're currently investigating an elevated level of errors coming from Google AutoML API (Machine Translation Provider)

  2. identified Jul 31, 2024, 08:27 PM UTC

    Google AutoML (our trained machine translation engine instances) are still experiencing elevated error rates due to an issue on the part of Google. Google has informed us that the anticipated resolution is Friday, August 2, 2024 by midnight PST. To ensure your content is translated in an efficient manner, we recommend temporarily rerouting content from workflows using trained Google AutoML engines to MT Autoselect. Please note that no other features of Smartling are impacted by this issue.

  3. monitoring Aug 02, 2024, 05:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 02, 2024, 07:07 PM UTC

    This incident has been resolved.