SmartDok experienced a minor incident on August 30, 2023 affecting Mobile Apps, lasting 8h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 30, 2023, 07:25 AM UTC
Vi opplever og arbeider med følgende feil i UE og UE 2.0: Noen brukere sliter med logg inn, glemt passord er treg og henger, innlastnings skjerm med logo er treg og henger. Oppdatering på sakene kommer her. We are experiencing and working on the following fixing issues in UE and UE 2.0: Some users cant login, forgot password is slow and hanging, and slow and hanging logo loading screen. Updates on these issues will be posted here.
- investigating Aug 30, 2023, 07:39 AM UTC
We are continuing to investigate this issue.
- investigating Aug 30, 2023, 07:51 AM UTC
Vi har funnet ut at en eldre versjon av SmartDok UE 2.0 app fungerer så vi ruller tilbake til den, og kjører en tvungen oppdatering. We have found in an older version of SmartDok UE 2.0 works so we roll back to it, and run a forced update
- resolved Aug 30, 2023, 04:06 PM UTC
Utfordringene med Smartdok UE app er nå fikset. The challenges with the Smartdok UE app have now been fixed.