Smartcar incident
Smartcar Connect and API: Elevated Error Rates
Smartcar experienced a minor incident on August 31, 2021 affecting Smartcar Webhooks and API and Smartcar Connect, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2021, 06:51 PM UTC
AWS, our infrastructure provider, is currently experiencing degraded network performance. This is causing API requests and logins through Smartcar Connect to experience an elevated error rate. We're monitoring the situation and working to mitigate its impact. We'll update this page again once we have more information to share.
- monitoring Aug 31, 2021, 07:57 PM UTC
We have deployed a solution to mitigate the impact of the upstream AWS issue and performance is returning back to normal. Please email [email protected] if you continue to experience any trouble.
- resolved Aug 31, 2021, 08:28 PM UTC
API and Connect performance is back to normal. If your application continues to experience any issues, please reach out to [email protected]!