Smartcar experienced a minor incident on September 7, 2021 affecting Smartcar Connect, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Smartcar Connect
Update timeline
- investigating Sep 07, 2021, 04:48 PM UTC
We are currently investigating elevated rates of failed logins to Tesla vehicles through Smartcar Connect.
- identified Sep 07, 2021, 05:14 PM UTC
We've identified the issue and are currently working on a fix.
- resolved Sep 07, 2021, 05:35 PM UTC
Tesla login error rates are back to normal. You should now be able to authorize Tesla vehicles through Smartcar Connect successfully. If your application continues to experience any trouble, please reach out to [email protected].