Smartcar experienced a minor incident on September 23, 2021 affecting Smartcar Webhooks and API and Smartcar Connect, lasting 19h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2021, 08:57 PM UTC
Nissan vehicles are currently experiencing an outage affecting both API requests and logins through Smartcar Connect. We are currently investigating the issue, and will provide updates as we learn more.
- identified Sep 23, 2021, 10:26 PM UTC
Our engineers have identified the issue and are working on implementing a fix.
- monitoring Sep 24, 2021, 12:01 AM UTC
Nissan logins are now successful. Nissan API requests are still returning an elevated rate of errors. We're continuing to monitor the situation, and will update once error rates return to normal.
- monitoring Sep 24, 2021, 01:32 AM UTC
Nissan Odometer requests are now returning successfully. Nissan Location, Battery, and Charge requests are returning errors due to an upstream issue. We'll continue to monitor the situation, and update once more when the upstream issue is fixed
- resolved Sep 24, 2021, 04:13 PM UTC
Nissan API requests are now returning successfully, and error rates have stabilized. Please reach out to [email protected] if your application continues to run into any issues!